Paul Howell, DVM: Founded Animal General in 1984 as a one-doctor practice; now the largest veterinary provider on Manhattan's Upper West Side. In addition to excellent pet medical care, what sets Dr. Howell apart is his commitment to community service.

Heidi Lawrence, VMD: BA, VMD - University of Pennsylvania; Internship in medicine and surgery, Internal Medicine Residency - Animal Medical Center. Professional background - Junior Staff member, Animal Medical Center.

Jennifer Bitman, VMD: BA - Yale University; VMD - University of Pennsylvania. Dr. Bitman is also an artist with previous experience in television graphics for PBS' McNeil/Lehrer News Hour.

Kenneth Conley, DVM: BA and DVM at The University of Florida. Dr. Conley came to Animal General from Friendship Animal Hospital in Washington, DC. When he isn't caring for animals, Dr. Conley can be found cheering for the Florida Gators and the Baltimore Orioles.

Stephen Zawie, DVM: BS - University of Maryland; DVM - Louisiana State University School of Veterinary Medicine. Dr. Zawie continues the tradition of veterinary medicine in his family. His father is also a veterinarian on Long Island where Stephen was born and raised. His dog, Pickles, is a rescue from Hurricane Katrina.

Jane Kosovsky, DVM, Surgeon: BA - Oberlin College; DVM - Ohio State University. Internship and Residency - Animal Medical Center.

Karen Heidgerd: Karen manages the hospital and has initiated many of the innovative programs currently in place at Animal General. Starting her career in pet care as a receptionist, she became Senior Technician to a board-certified surgeon and was hired by Animal General in 1995 to be Head Technician. With over twenty years of experience in all areas of veterinary hospital work, as Practice Administrator, Karen not only coordinates all operations, she contributes to pets' wellness and medical care through her nursing expertise - including conducting euthanasia in your home - and client education. She is co-founder of the Wild Bird Fund, a licensed wild life rehabilitator, and has a special interest in treating ear problems.

Karen Markham, Assistant to Karen Heidgerd: BA - Vanderbilt University. Karen, or K2 as everyone in the practice calls her to avoid confusing The Karens, has been with Animal General since March 2006 in what she calls "the perfect job." In between helping Karen Heidgerd with management business, bookkeeping, and maintaining the technical aspects of a veterinary practice, K2 can be found hugging and kissing every cat at Animal General. She is currently working toward her degree in Veterinary Technology

Barbara Perez-Nevins, Technician: As Coordinator of "Tender Loving Care," Barbara provides comfort for distressed patients, especially post-surgery. Barbara knows all your pets.

Dulce Kobayasi, Licensed Veterinary Technician: BA in Veterinary Medicine - Brazil, Associate's Degree in Veterinary Technology - Cedar Valley College. Dulce worked for two years in a veterinary hospital in her native Brazil before coming to Animal General in 1999.

Afua Johnson, Licensed Veterinary Technician: Associate's Degree in Veterinary Technology - Cedar Valley College. Afua previously worked for the North Shore Animal League and the Animal Medical Center before coming to Animal General in 1999. She was licensed by the State of New York in 2007 and plans to continue her education in dentistry and emergency medicine.

Jennifer Bernstein, Licensed Veterinary Technician: BA - Manhattanville College, Associate's Degree in Veterinary Technology - Cedar Valley College. Jennifer met our other nurses, Dulce and Afua, in Texas during their a large animal practical class for their degrees in 2006. They came back and said we had to have her and the rest is history. Although she has a houseful of her own pets, every patient that comes into Animal General is Jennifer's "new love."

Sharon Quinones-Francois, Licensed Veterinary Technician: Known to the staff as "Q," Sharon returned to New York City after moving to Maryland for her husband's job. She and her husband are back in the city and we are so grateful to have her 14 years of expertise and compassion in the prep room.

Corina Quist, Nurse: BFA, Massachusetts College of Art. Corina has worked with animals since childhood, volunteering at local animal shelters. She has experience as a wild life rehabilitator, vet nurse and adoption manager with specialty training in critical care nursing, nutrition and feline behavior. After 9/11, she worked under VMAT (veterinary branch of the military) to create an on site 24 hour clinic for search and rescue dogs working Ground Zero. She is currently working toward her Associates Degree in Applied Science , Veterinary Technology.

Mame Reese, Overnight Nurse: Doctorate Degree of Veterinary Medicine - Dakar University, Senegal; Master's of Agriculture - Obihiro University of Agriculture and Veterinary Medicine, Japan. Mame is originally from Senegal where she trained over 500 veterinary technicians, pharmacists, and breeders in 350 villages and in the same area reduced disease and increased milk production by 10%.

Mac Tecson, Overnight Nurse: BS in Animal husbandry; DVM - the Phillipines. After working as an assistant veterinarian in the Philippines, Mac was a veterinary technician at Great Neck Animal Hospital before coming on board at Animal General.

Kenny Greene, Handler: Kenny has been with Animal General over nine years. He enjoys grooming and training family pets, and he definitely knows our overnight visitors and patients!

Gary Ragland, Handler: Gary has been with Animal General for seven years. Engaged through our HIRE program, he is our right-hand man in the prep room. He loves animals and music.

Eddie Vega, Handler: Eddie was a former client who could not pay for his beloved dog's medical bills. When asked why, he said no one would offer him a job. Karen Heidgerd offered him a job on the spot. Two years later, one finds him kissing all the kittens! He is also currently a student at Baruch College.

Robert Nevins, Porter: Robert met our TLC Coordinator, Barbara Perez, at an AHRC award luncheon in 2003. They started dating, and as soon as November of the same year, Robert came on board at Animal General as our porter. Robert and Barbara, incidentally, were married on May 5, 2007!

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Joy Kunc, Office Manager: Joy has been at Animal General for 11 years. She is a vegan and animal rights activist. She performs a multitude of functions for Animal General including directing pet adoptions for clients.

Mary Vazquez, Receptionist: Mary has been with Animal General for 9 years. She enjoys working with people, having them leave with a smile - and the bonus of getting to know their pets. Besides her grandchildren, the love of her life is Dizzie Lizzie, a cat adopted from Animal General. Mary's expertise lies in international pet travel and pet insurance applications. She also assists in arranging cat sitting.

Alice Darling, Receptionist: BS - Boston University. Prior to coming to Animal General 8 years ago, Alice worked in the advertising/broadcast industry. She says, "My job gives me opportunity to spend my days with animals and the people who love them. I'm pleased to be part of the Animal General Team."

Desiree Rhine, Receptionist: Desiree is an actress hailing from Napa Valley, California and really enjoys the people that she works with at Animal General and all the housecats who jump all over her. She is "mommy" to cats Orlando, Piewackett, and Angie, her recent adoption from our AG kittens.

Lauren Palladino, Receptionist: Lauren came to Animal General in the Spring of 2007 after re-locating from Nashville, Tennessee where she worked in the human medical field. She loves dogs and is the second mommy to our housedog, Cora. Being at Animal General helped her get over her fear of birds and in addition to her 10-year old Pomeranian, she now owns a Lovebird named Brigsby.

Julia Surette, Receptionist: Julia decided her life needed a change for the better when she left the backstage theatre world and went back to her love of animals. They say animals and actors are one of a kind, so it seemed a natural transition. A few months after she began a cute little orange kitten stole her heart and she brought our beloved Frankie home to live with her forever.